Privacy Policy

This Privacy Notice for Cyber Q Group Limited (‘we’, ‘us’, or ‘our’) describes how and why we might access, collect, store, use and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:

Visit our website at https://cyberqgroup.com/, or any website of ours that links to this Privacy Notice

Engage with us in other related ways, including any sales, marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at theteam@cyberqgroup.com.

Summary of key points

This summary provides key points from our Privacy Notice. You can find out more about any of these topics using the contents to find the section you are looking for.

What personal information do we process? When you visit, use or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. It may include the following:

Names

Phone numbers

Email addresses

Job titles

Sensitive information. We do not process sensitive information. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

Log and usage data: service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services and which we record in log files.

Device data: information about your computer, phone, tablet or other device you use to access the Services, such as IP address, browser type, hardware model, internet service provider, operating system and system configuration.

Location data: information about your device’s location, which can be either precise or imprecise. You can opt out by refusing access or disabling your location setting, although you may not be able to use certain aspects of the Services.

2. How do we process your information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. What legal bases do we rely on to process your information?

If you are located in the EU or UK, this section applies to you. The UK GDPR and GDPR require us to explain the valid legal bases we rely on in order to process your personal information. We may rely on the following legal bases:

Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.

Legal obligations. We may process your information where we believe it is necessary for compliance with our legal obligations.

Vital interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.

In legal terms, we are generally the ‘data controller’ of the personal information described in this Privacy Notice. This Privacy Notice does not apply to the personal information we process as a ‘data processor’ on behalf of our customers.

4. When and with whom do we share your personal information?

Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences and assist with basic site functions. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout.

6. How long do we keep your information?

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible, securely store it and isolate it from any further processing until deletion is possible.

7. How do we keep your information safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.

8. Do we collect information from minors?

If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from children under age 18, please contact us at theteam@cyberqgroup.com.

9. What are your privacy rights?

In some regions (like the EEA, UK and Switzerland), you have certain rights under applicable data protection laws. These may include the right to request access to and obtain a copy of your personal information, to request rectification or erasure, to restrict processing, to data portability, and not to be subject to automated decision-making. You may also have the right to object to processing.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your data protection authority.

Withdrawing your consent: you can withdraw your consent at any time by contacting us. Opting out of marketing: you can unsubscribe at any time using the link in our emails or by contacting us. Cookies: most browsers are set to accept cookies by default, but you can usually choose to remove or reject them.

10. Controls for Do-Not-Track features

Most web browsers include a Do-Not-Track (‘DNT’) feature. No uniform technology standard for recognising and implementing DNT signals has been finalised, so we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will inform you in a revised version of this Privacy Notice.

11. Do United States residents have specific privacy rights?

We have not disclosed, sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve months, and will not sell or share personal information in the future. To exercise your rights, submit a data subject access request or email theteam@cyberqgroup.com.

12. Do other regions have specific privacy rights?

Republic of South Africa: you have the right to request access to or correction of your personal information. If you are unsatisfied with how we address a complaint, you can contact the Information Regulator (South Africa) at enquiries@inforegulator.org.za.

13. Do we make updates to this notice?

The updated version will be indicated by an updated ‘Revised’ date at the top of this Privacy Notice. We encourage you to review this Privacy Notice frequently.

14. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at theteam@cyberqgroup.com or contact us by post at: Cyber Q Group Limited, Alpha Tower, Alpha Works, 21st Floor, Suffolk Street Queensway, Birmingham B1 1TT, United Kingdom.

15. How can you review, update or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To make a request, please submit a data subject access request.