Privacy Policy

This privacy policy (this “Policy”) was last updated on 1 January 2018.

This Policy informs you of the types of information CyberQ Group Ltd (“we”, “us”, “our” or the “Company”) collects about you when you visit our website at, and associated sub-domains (the “Site”) and download and install any of our products, or any installer or other application (collectively, the “Software”), and how we use that information. By visiting the Site or downloading the Software, you agree to the provisions of this Policy. If you do not agree to the terms of this Policy, please do not use or access the Site, the Software, or the Services.

Information We Collect

When You Visit the Site the Software and/or Services

We may automatically collect certain aggregate information and analytical data related to your Site visit and Software usage (see “How We Use Cookies” below). Aggregate information is non-personally identifiable or anonymous information about you, including the date and time of your visit, the Internet Protocol (“IP”) address of your computer, your browser information, operating system, the state or country from which you accessed the Site, the Internet address you visited before reaching the Site, error logs, the name of the domain and host you used to access the Internet and the features of our Site and Software which you accessed, and other hardware and software information. We also maintain log files for the traffic that visits our Site. However, none of this aggregate information is associated with your personally identifiable information unless you voluntarily share your personal information with us.

We use log files to manage traffic loads and information technology requirements for providing reliable service, as well as enhancing the services by tailoring our content to your interests and needs.

We may also use Google Analytics and other third party analytics providers to assist in collecting aggregate information to improve our Site. Google’s use and collection of information from our Site governed by the Google Analytics Terms of Use and the Google Privacy Policy. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.

While Using The Software

As an integral part of its functionality, the Software may automatically collect and transmit certain data, and hashes including system files, dll files, binary files and/or other executable code(s), including those which may from time to time be embedded in other file types (collectively “Potentially Suspicious Files”). Potentially Suspicious Files are transmitted to our servers so that we can analyze them for malicious code, malware or other intrusive programs. As well, we may collect certain systems telemetry information including, without limitation, usernames, MAC Addresses, network information, hardware type, model number, hard disk size, CPU type, disk type, RAM size, systems architecture, operating system, versions, locale, BIOS version, BIOS model, system telemetry, device ID, IP address, location, information about third-party products, and other configurations, settings and artifacts.

Email Communications

You can sign up to receive additional information on the Site. To receive additional information from us, you must provide your name and email address. This information is retained by us and trusted CyberQ Group business partners to provide you with information, marketing materials or updates for products and services similar to or related to the information you have requested. Trusted business partners provide CyberQ Group with services that may require that we provide them with your personal information. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve the Software, the Site or the Services.

We may also send you notifications via email regarding the Software and/or Services for the purpose of keeping you informed of any updates or changes to the Software and/or Services. These email communications are essential for the continued functionality of the Software and/or Services, and you will continue to receive these types of email communications even if you choose to opt-out of any other email communication from us.

If you would like to review your communication preferences, or if you do not want to receive further information or materials from us, you can update your information or opt-out by following the instructions contained within each communication from us. You can also contact us at

How We Use Your Account Information

Your Account Information is stored securely with controlled access and used to inform you of upcoming events, send you information and updates, respond to inquiries for service requests, authenticate your use of the Software, manage the Site and the Software, and assess their usage and the usage of the Services.

How We Use Cookies

We use cookies to compile aggregate data about Site traffic and interaction so that we can offer a better Site experience, to improve our tools, and to enhance the quality and value of the Site for our users. We may contract with third-party service providers to assist us in better understanding our Site visitors. This Policy covers the use of cookies on by us only, and it does not cover the use of cookies or tracking technologies by any such business partners. We have no access to or control over these cookies or tracking technologies. You can choose to reject or turn off cookies by adjusting your browser’s settings. If you chose to disable cookies, however, you may not be able to use all of the functionality of the Site.

Outside Parties; Disclosure of Information

Except as provided in this Policy, we do not sell, trade, lease, rent, or otherwise transfer your personal information to outside parties. We reserve the right to share your information with trusted third parties who assist us in operating our Site, conducting our business, or providing you with the Services. Each trusted third party must agree to keep your personal information confidential. These third parties may not use your personal information for other purposes unless you agree.

We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity. For example, if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we may provide that person or entity’s contact information to victims who request it.

CyberQ Group Ltd may respond to government requests for information as necessary to comply with the laws pertaining to it. If your information is subject to such a request, it is our policy to attempt to notify you of the request prior to disclosing it unless we are prohibited from doing so by law or if an exceptional circumstance arises—such as an emergency or other exigency. In situations where we are not permitted to give prompt notice because of a court order, we will provide delayed notice upon the expiration of such order or upon our good faith assessment that the order has expired or is no longer valid.

We may also provide access to, assign or disclose information maintained by us, including customer account information, in connection with a corporate transaction, such as a merger, acquisition, or purchase of all or substantially all of our assets.

Third Party Links

The Site includes links to third party sites, products or services, and your access to these third party sites may result in the collection or sharing of your information. These third party sites have separate and independent privacy policies. Therefore we are not responsible or liable for the content and activities of these linked sites. The inclusion of these third party sites on our Site shall not be construed to be an endorsement or representation regarding any third party sites, products, or services. We encourage you to review the privacy policies of such third party sites.

International Users

The information we collect may be stored in the United Kingdom since our operations are primarily in the United Kingdom. As such, your information may be transferred to, used, processed, or maintained on computers located outside of your province or country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. In situations where you are located outside the United Kingdom and choose to provide information to us, we will transfer your information to the United Kingdom and process it there.

Furthermore, this policy is governed by the laws of the United Kingdom.

Terms of Service For Site Usage

Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of the Site at Terms of Service.

Additional Terms and Conditions for Software Products

This Policy applies only to information collected through our Site or by the Software, and not to information collected offline or through any other means with respect to our products and Services. Your download and use of our Software products is subject to additional terms and conditions that define your rights, as well as our rights, with respect to the Software and its use.

Your Consent

By using our Site and/or downloading or using the Software or Services, you consent to the terms and conditions of this Privacy Policy.

Effective Date and Changes to Our Privacy Policy

Each time you use the Site or Software, the current version of this Policy will apply. We reserve the right to change this Policy at any time to reflect changes in the law, in the Services we provide, in our business and technology, and our data collection and use practices. Accordingly, each time you use the Site or Software, you should check the date of this Policy (which appears at the top of the Policy) and review any changes since the last version. Your continued use of the Site, the Software, or the Services following the posting of changes to this policy will mean you accept those changes.

Unless stated otherwise, our current Policy applies to all information that we have about you. We will not materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Contacting Us

If there are any questions regarding this Policy you may contact us using the information below: